Shipping, Refunds, and Returns

Enjoy peace of mind in knowing that Ultramatic beds are made with a higher level of quality and that customer service is a top priority.



White Glove Service

All adjustable bases and mattresses are delivered to your door using trained delivery personnel. At this time, we do not ship internationally. We ship our products via FedEx, UPS, Canada Post, DHL, as well as utilizing several third party trucking companies for larger furniture and bedding deliveries. Most orders that are submitted leave our warehouse within 24 hours of placement. Some larger furniture orders that need to be shipped via truckload may require a longer lead time of 7-10 days, as these items will need to be scheduled for delivery at a time that you will be available to receive your shipment.

Shipping prices are all inclusive and will include all costs for shipping, delivery & handling charges, taxes, custom duties, broker fees and insurance costs.

Customer Service & Refunds

Customer satisfaction is a top priority for us

If there are any problems such as a mistaken or damaged item reported within 15 days from the receipt date, we will provide a replacement for no extra cost. If for any reason you are unhappy or unsatisfied with your purchase, you are free to return the item within 15 days for a store credit.


Return an item within 15 days for store credit.

Please note that some of the following charges do apply for returned orders: Depending on order type and size, a 20% restocking fee may apply. For all orders sent back, other than damaged orders, the customer must pay for both the send and return shipping. All orders must be returned within 15 days. Customers who are returning an undamaged good will receive a credit for their returned item once it has been received and is deemed to be intact. If you order a memory foam, latex, or spring bed you must wait at least two weeks before returning the product if unsatisfied. Your body needs to take time to adjust to the new mattress surface and this is our minimum time requirement for your body to become acclimated to the new sleeping surface. Lifestyle adjustable beds and pillows are considered final sale items. Some personal care items cannot be returned due to sanitary reasons.

Receiving Your Shipment

Instructions and Tips

Upon the arrival of your shipment, whether it was shipped small package or by truck, please take the time to inspect your item to make sure that it was not damaged during transit. The inability to note a damaged product at the time of delivery may result in automatic forfeit of the ability to return the item, or have the item covered under shipping insurance. We urge you to not only inspect the outside of the package, but also to immediately open the item and make sure that it is 100% intact. If the item appears damaged please have the driver make note of it, if it looks damaged beyond use please refuse the shipment. This is to make sure that you will be covered by the carrier’s insurance. If there is a problem with damaged product we will work very hard to get you a replacement as quickly as possible.


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