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Warranty

Rest assured you made the best investment with our industry leading warranties.

Enjoy peace of mind in knowing that Ultramatic beds are made with a higher level of quality.

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UTRAMATIC ELECTRIC ADJUSTABLE BASE

25 YEAR LIMITED WARRANTY

 

HOW TO OBTAIN WARRANTY SERVICE:

 

In the unlikely event that you should need service, please contact Ultramatic at 1-800-888-3078.    A copy of the original Bill Of Sale is required to determine your date of purchase as well as the Law Label of the product in question to validate your warranty.  Failure to provide the Bill Of Sale and Law Label will void your warranty service eligibility.  Additionally, stained or soiled products will NOT be eligible for warranty service.  In home service is provided in our marketing area at no charge during the first twelve months.  Thereafter existing labour and service charges are applicable.  This warranty applies to the original purchaser only, is non-transferrable and is non-refundable.

 

ULTRAMATIC ELECTRIC ADJUSTABLE BASE

Ultramatic Sleep warrants (the “Warranty”) to customer that each Ultramatic electric adjustable base sold to customer shall be free from defects in material and workmanship for a period of twenty-five (25) years commencing on the date of delivery to customer. Lifetime warranty on steel undercarriage reinforcing foundation. In the event that the Warranty is applicable, Ultramatic shall, at its option, repair or replace the said base / foundation:

FULL ONE YEAR WARRANTY

Ultramatic warrants this electric adjustable base against defects in material or workmanship for a period of one year from date of purchase. Ultramatic will repair or replace, at its option, any bed which evidences, within the warranty period, a defect in material or workmanship.

FULL FIVE YEARS PARTS WARRANTY

Ultramatic warrants the parts on this bed against defects in material or workmanship for a period of five years from the date of original purchase. Ultramatic will repair or replace, at its option, any part which evidences, within the warranty period, a defect in material or workmanship. Ultramatic shall not be responsible or obligated to pay for any costs or expenses for examination of any warranted part or to pay for costs of transportation, handling and packaging of the parts or components.

LIMITED WARRANTY – SIXTH THROUGH TWENTY FIFTH YEAR

During the beginning with the expiration of the full five year parts and warranty offered above and continuing through the twenty fifth year after the date of original purchase, Ultramatic will warrant the bed on a pro-rata basis: pro-rated at the rate of 1/300 of the current replacement costs times the

 

number of months from the date of shipment.  By way of example, if after 70 months from the date of shipment a part costing $20.00 has to be replaced, the formula to determine the costs to the original purchaser is;  the price of the part ($20) divided by the total limited warranty period (300 months) multiplied by the total number of months since purchase (70) = $4.66.

Ultramatic shall not be responsible for examination obligated to pay for any costs or expenses for examination and/or service of any warranted part or to pay for costs of transportation, handling and packaging of the beds and/or parts or components.

This warranty does not include any damage caused to fabric, electrical cables or cords, external or internal finish. Ultramatic will, at its option, repair and/or replace the definitive parts and/or components provided that the warranty parts have not been subjected to misuse or improper service by the consumer, have not been damaged in transit or handling and/or have not been altered or repaired by unauthorized representatives. This warranty does not include costs for unnecessary service calls, i.e. in-home service calls solely for the purpose of educating the consumer about the product, or finding any unsatisfactory power connection. Ultramatic shall not be liable for any other damage or loss not contained in the Warranty. 

This warranty gives you specific legal rights and you may also have other rights which may vary from province to province.

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